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FAQs

Frequently Asked Questions

Find helpful information about The Everyday Choice, ordering, shipping, returns, personalized products, gift cards and customer support.

🏪 About The Everyday Choice

What is The Everyday Choice?

The Everyday Choice is a Canadian online store offering thoughtful gifts for your loved ones and unique products designed to bring comfort, convenience and practical solutions to everyday living.

Our goal is to make it easier to find useful, meaningful and memorable products—all in one convenient place.

What kinds of products do you sell?

Our store brings together two carefully selected categories:

  • Thoughtful gifts for special people and memorable occasions.
  • Useful products that make everyday living easier, more comfortable and more convenient.

Some products may fit both categories.

Where is The Everyday Choice based?

The Everyday Choice is a Canadian business based in Manitoba, Canada. Our published shipping options currently cover customers in Canada and the United States.

🛒 Shopping and Ordering

Do I need an account to shop?

You can browse our products without signing into an account. Available account and checkout options will be displayed when you place your order.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. Options may vary depending on your location, currency and device.

Is my payment information secure?

Yes. Payments are processed through Shopify’s secure checkout system using encrypted SSL security. The Everyday Choice does not directly store your complete credit-card information.

What currency will I be charged in?

You may select from the currencies available on our website. Your product prices, shipping charges and final transaction currency will be displayed during checkout.

Please review the complete order total before submitting your payment.

How will I know that my order was received?

After completing your purchase, you should receive an order-confirmation email at the address provided during checkout.

If the confirmation does not appear in your inbox, please check your spam or junk folder. If you still cannot find it, contact us at support@theeverydaychoice.com .

Can I change or cancel my order?

Please contact us at support@theeverydaychoice.com as soon as possible.

We will do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.

Can I change my delivery address after ordering?

Contact us immediately if you notice an error in your delivery address. We may be able to correct it if the order has not yet entered processing or shipped.

Once an order has shipped, we may not be able to change or redirect it. Customers are responsible for providing a complete and accurate delivery address during checkout.

📦 Shipping and Delivery

How long does order processing take?

Orders are normally processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping-confirmation email that may include tracking information.

Where do you currently ship?

Our published shipping options currently cover Canada and the United States.

United States orders are shipped from within the United States. Canadian orders are shipped from the United States and delivered to Canada.

What are the standard shipping times and costs for Canada?
  • Estimated delivery: 4–8 business days after processing.
  • Carriers: DHL or FedEx.
  • Standard shipping: $9.70 CAD.
  • Free standard shipping on qualifying orders of $70 CAD or more.

The shipping options and final charges displayed at checkout will apply to your order.

Is priority shipping available in Canada?

Priority shipping is available on selected products but may not be offered for every item.

  • Estimated delivery: 2–5 business days.
  • Carrier: FedEx.
  • Cost: $21.50 CAD.
What are the standard shipping times and costs for the United States?
  • Estimated delivery: 2–5 business days after processing.
  • Carrier: USPS.
  • Standard shipping: $5.99 USD.
  • Free standard shipping on qualifying orders of $70 USD or more.

The shipping options and final charges displayed at checkout will apply to your order.

Is priority shipping available in the United States?

Priority shipping is available on selected products but may not be offered for every item.

  • Estimated delivery: 1–2 business days.
  • Carrier: FedEx.
  • Cost: $11.99 USD.
Are delivery times guaranteed?

Delivery times are estimates rather than guarantees. Carrier delays, severe weather, holidays, service interruptions and other circumstances outside our control may affect delivery.

Will I receive tracking information?

Once your order has shipped, you will receive a shipping-confirmation email. Tracking information will be included when it is available for your order.

Please allow a short time for the carrier’s system to display movement after the shipping label has been created.

What should I do if my order is delayed?

Please check your tracking information for the latest carrier update.

If tracking has not updated for an extended period or your order is significantly delayed, contact support@theeverydaychoice.com with your order number and tracking information.

What if tracking says delivered but I cannot find my package?
  1. Confirm that the delivery address is correct.
  2. Check your mailbox, porch, building entrance and other safe delivery locations.
  3. Ask household members, neighbours, concierge staff or building management.
  4. Allow up to 24 hours, as a carrier may occasionally mark a package as delivered shortly before it arrives.
  5. Contact the carrier using your tracking number.

If you still cannot locate the package, contact support@theeverydaychoice.com .

↩️ Returns, Exchanges and Refunds

What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To qualify, the item must be:

  • In the same condition in which it was received.
  • Unworn or unused.
  • Returned with its original tags and packaging.
  • Accompanied by a receipt or proof of purchase.

Items sent back without first requesting a return will not be accepted.

How do I request a return?

Email support@theeverydaychoice.com and include:

  • Your full name.
  • Your order number.
  • The product you would like to return.
  • The reason for the return.
  • Clear photographs if the product is damaged, defective or incorrect.

If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package.

Which products cannot be returned?

The following products are not eligible for return:

  • Personalized or custom-made products.
  • Perishable goods, including food, flowers and plants.
  • Personal-care and beauty products.
  • Hazardous materials, flammable liquids or gases.
  • Sale items.
  • Gift cards.
Can personalized products be returned?

Personalized and custom-made products cannot normally be returned because they are created specifically for the customer.

Please review all names, dates, messages, photographs, colours, sizes and other personalization details before submitting your order.

If your personalized product arrives damaged, defective or different from the information you submitted, contact us immediately so we can evaluate the issue.

What if my order arrives damaged, defective or incorrect?

Please inspect your order as soon as it arrives.

Contact support@theeverydaychoice.com immediately. Include your order number, a description of the problem, and clear photographs of the product and packaging.

We will evaluate the issue and work with you toward an appropriate resolution.

Do you offer exchanges?

The fastest way to receive another product is to return the eligible item you have. Once the return is accepted, you can place a separate order for the new item.

Please contact us before returning anything so we can provide the appropriate instructions.

How long does a refund take?

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may need additional time to display it.

If more than 15 business days have passed since your return was approved, contact support@theeverydaychoice.com .

🎁 Personalized Products and Gifts

Do you offer personalized products?

Yes. Personalization is available on selected products. Available options will be displayed on the applicable product page.

Enter all personalization details exactly as you want them to appear and review them carefully before placing your order.

Do personalized products take longer to prepare?

Personalized and custom-made products may require additional preparation time.

Please review the individual product description for production or delivery information before placing your order.

Can I send an order directly to someone as a gift?

Yes. Enter the recipient’s complete delivery address during checkout.

Check the recipient’s name and delivery address carefully before submitting the order.

💳 Gift Cards

Do you sell gift cards?

Yes. The Everyday Choice gift cards are available for customers who would like their recipient to choose a thoughtful gift or useful everyday-living product.

Available gift-card values and purchasing instructions are displayed on the gift-card product page.

Can gift cards be returned or exchanged for cash?

No. Gift cards are final sale and cannot be returned, refunded or exchanged for cash, except where required by law.

📋 Product Information

Will product colours look exactly the same on my screen?

We make every effort to display product colours and images accurately. However, colours may look slightly different depending on your device, screen settings, lighting and normal manufacturing variations.

How do I select the correct size or product option?

Review the product description, available options, measurements and sizing information before ordering.

If you need help understanding an option, contact support@theeverydaychoice.com before completing your purchase.

Still Have a Question?

Our helpful support team will be pleased to assist you.

Email: support@theeverydaychoice.com

When contacting us about an existing purchase, include your order number so we can assist you more efficiently.

Thank you for choosing The Everyday Choice—thoughtful gifts for your loved ones and unique products for everyday living, comfort and convenience.